Techsured/Phones urged/ViVa techsured is trying to **** my disabled sickly mother!

To whom it may concern,

My mother has been paying you insurance monthly for a Vodafone tablet VF 1100. You religiously debit her account as though it's just your right. But, when it comes time to do a claim, suddenly all your terms and conditions change and totally different from what the Indian salesman stated when initiating the policy. Suddenly, now there's statements by your so-called "consultants" that there's excess to be paid, the managers/supervisors are in meetings and can't talk, they will get someone to call my mother, they don't know anything about what she was sold regarding a courier coming to collect the phone/tablet and her i.d. must just be presented...etc (i.e. Lorraine and Bandile/Banile). Apparently a good amount of paperwork must suddenly be printed, filled in and sent back.

It has now come to a point where the same character, "Bandile/Banile" hangs up calls after 4:30 pm ****erally drops the line). I have this recorded. I want your company to locate the recording of the abovementioned Indian man who sold the insurance to my mother (according to Lorraine, she has no clue who it was and there are no notes or whatever ******* she was spewing on your company's behalf). I also want a proper copy of the contract emailed to me, her daughter, to ********** and should I find that anything has been altered to suit your alterior motives, I will report all to the relevant authorities that govern short-term insurances and financial institutions. You cannot suddenly LUMP all sorts of terms and conditions contrary to the Consumer Act, when it suddenly comes time to do what your company promised a sickly disabled lady to do.

I promise you, I do NOT tolerate bad service and injustices at all, especially at the expense of my family's health.

I want the tablet to be collected, fixed/replaced with not bull**** excess suddenly thrown into the mix.

I also would like to know why no supervisors managers are available after 2pm on a Friday afternoon, and who will investigate and reprimand the now infamous "Bandile/Banile" man who is the worst consultant ever spoken to, when he isn't hanging up the phone.

You have no idea how far I am willing to escalate this and the lengths I will go to against injustices, especially against my sickly and disabled mother...let alone the social media smear campaign I will activate.

The conduct of your consultants was disgusting today, your company sounds extremely unprofessional, and has a proverbial "odour" of being a sham! I have seen and read through the various other complaints against your company on hello Peter.com.

I want this matter sorted out quickly, professionally and without fuss before ensuring the legal rights of my mother and I, whereby you will be liable for much more than just exchanging/replacing/fixing this Vodafone tablet/phablet.

Without prejudice of rights to writer,

Miss Taryn M.Drazek