Techsured/ Viva Techsured is a *****.

Good Morning

I hope this mail finds you well.

I submitted a claim om the 12th of July for my phone and I think I have expressed my disappointment enough on the attached back and forth emails.. I was ****** and lost my IPhone 6 and some valuable staff from my hand bag. I submitted all the requirements,

I have been in contact with Sibusisso Mahlalela from the claims department about the progress of the claim. I have attached all the correspondence. I have been with Techsured/ Viva techsured for 5 years. I have received an email of policy my contract on the 01 May 2018- (below) with a subject “Techsured Cellulluar Renewal Schedule”

According to the attached policy contact my limit of liabilities is R11107.00 and was surprised to be sent the below link as settlement and referred to 4.2.1 on the policy contract. Techsured Settlement Agreement Boitshwarelo Morubane PS- ********** 2-2.pdf Techsured Cellular Policy Wording.pdf

I am so disappointed to have been treated like that after been such a loyal customer for 5 years and then compensated with just 40% (R4642.68) of the initial cover (R11170.00) The mount does not even the premiums I paid for the 5 years(R175 x 12 x 5= R10500.00)

All I want is a phone to the value of my cover and not 4642.00. The only money I will agree is the amount on my limit of liabilities. Techsured is a *******, this is like ****************. They are so manipulative and seem to have gotten so comfortable, unfortunately this time will be different. I am not going to allow this. Iphones to the value of my cover are still on the market from Istore.

People/Clients who have policies and insurance with this ******* company need to have information on how they going to struggle in their time of sorrow. Im going to make sure I escalate this and give you more coverage if I don’t get what is deserve.

I feel so belittled. Since I sent an email to Sibusiso yesterday to elaborate more on the clause, he hasn’t responded till now.