Techsured cellphone ****mer insurance

I lost my cellphone in December 2025, i wrote them an email to claim, i even included the company landline that they can use to call me because i knew they will call me during weekdays and during working hours,

I didn't get a call i only got an email that they called but the phone rings unanswered, i then rep**** with a cellphone number that is available 24 hours 365 days, and I didn't even got any call from Techsured.

Then come 2026 i phoned them i enquired about my claim, they said i didn't register a claim,i have to start there, instead of registering a claim i must provide the exact date when i lost the device, and I can't remember, they deducted money in February 2026, i phoned them and i asked them why are they deducting money because i lost the cellphone which was insured, the consultant told me to voetsek..