TC
Tumelo C
1 reviews | Active since Oct 2023
12 Oct 2024, 16:13
Techsured and Viva Cover will unashamedly **** you.
Extremely disappointed with Techsured! After my phone was recently ******, I submitted a claim, only to be told they need the original receipt—even though I bought the phone years ago! Who keeps a receipt for that long? This is just a way to avoid paying out claims. To make matters worse, their standard policy says NOTHING about needing proof of purchase for a claim. I trusted this company to have my back when things went wrong, but now I feel completely let down. What’s the point of having insurance if they make it impossible to use when you actually need it?
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Replies (1)Techsured's replyOfficial
28 Oct 2024, 09:31Dear Tumelo,
Please accept our sincere apologies for not attending to your complaint sooner.
We have only recently managed to access this profile so that we may respond to you.
As your post is not recent, we may have already attended to your complaint.
If we have not attended to your complaint, please email us at *** or kindly allow us time to make contact with you.
Warm regards,
Complaints Department
Techsured's reply28 Oct 2024, 09:31
Official
Dear Tumelo,
Please accept our sincere apologies for not attending to your complaint sooner.
We have only recently managed to access this profile so that we may respond to you.
As your post is not recent, we may have already attended to your complaint.
If we have not attended to your complaint, please email us at *** or kindly allow us time to make contact with you.
Warm regards,
Complaints Department
