Shocking Service from Techsured / Viva Cover

I registered a claim with this company on 9 July 2021. A solid 37 days later, my claim has still not been assessed and the lack of service and poor communication is absolutely shocking.

When you phone for assistance, they simply say "we are currently experiencing a backlog of claims and we unfortunately cannot commit to a turnaround time" on repeat, yet on platforms such as Facebook they say they have "industry leading turnaround time on claim settlement". I beg to differ.

I have been with Techsured / Viva Cover since 2013. They religiously deduct the insurance fee on a monthly basis but then when it is time for them to provide the paid for service, absolutely nothing happens.

Absolutely pathetic.