Shocking Service, 3-Month Delay & Completely Unprofessional Conduct

I am beyond frustrated and deeply disappointed with the service I received from Techsured. After nearly 2 years as a paying customer, this experience has been nothing short of unacceptable.

I lodged a claim in February, and it only got settled last week. A delay of over 3 months. This is completely unreasonable and reflects a serious lack of efficiency and accountability.

To make matters worse, I was required to pay an excess of R7500 on an insured amount of R13000. This is excessive and undermines the entire purpose of having insurance.

Throughout the process, I had to constantly chase Techsured for updates. There was little to no communication, and I was left in the dark most of the time. I even requested call recordings, which were never provided. This raises serious concerns about transparency and how they handle customer interactions.

My interaction with Bandile, a Supervisor in the claims department, was particularly disappointing. His attitude was unprofessional and rude, which is unacceptable for someone in a supervisory role. Instead of assisting, he added to the frustration.

Overall, this experience has shown a complete lack of professionalism, poor customer service, and disregard for clients. I will never use Techsured again and strongly caution others to think twice before dealing with this company.