Shocking Lack of Support and Accountability – Techsured Fails Again

This is now my second review regarding Techsured’s unacceptable handling of my claim. After lodging a formal complaint about agent Given Mogopudi Sebesho and their appalling service, I received a generic and unhelpful response on 16 April 2025 stating the matter had been “escalated.” Since then, nothing has changed — no follow-up, no resolution, and certainly no accountability.

My initial claim was submitted on 26 March 2025. Since then, I’ve been met with dismissive communication, confusing instructions, and total disregard for customer care. Despite providing all the required documentation and attempting to engage with Techsured through the proper channels, I’ve received no meaningful assistance.

Weeks later, I remain out of pocket, having had to replace my device on my own due to the prolonged delay and lack of progress. Techsured’s only consistency has been in ignoring my concerns and demonstrating zero urgency in resolving legitimate claims.

This experience has been mentally draining and deeply frustrating. It is now clear that Techsured is more interested in collecting premiums than delivering on their promises. Their failure to process straightforward claims reflects either incompetence or deliberate obstruction — both of which are unacceptable in an industry built on trust.

To anyone considering Techsured: proceed with extreme caution. Their service is unreliable, their agents are dismissive, and their follow-through is virtually non-existent. I would not recommend this company to anyone based on my experience.

Unhappy and Disappointed Customer