Pathetic Insurance and leadership

I am extremely dissatisfied with the unacceptable and unprofessional service I have received from Techsured / Viva Cover regarding my claim, which has now been pending for well over four weeks.

Throughout this process, I have received little to no proactive communication. Updates are only provided when I personally follow up via phone calls or emails, and even then, responses typically take between 3–5 working days. This level of service is completely unacceptable, especially considering that all the necessary documentation and information were submitted promptly from my side.

What is even more frustrating is the constant change in explanations and feedback provided by your staff, leaving me with no confidence that my claim is being handled competently or honestly. The lack of accountability, urgency, and professionalism displayed by Given Sebesho, Clarence, their supervisor Bandile Mabuza, as well as Jivashan Patcer and Llewellyn Van Wyk, has been deeply disappointing.

As a paying client, I expected a far higher standard of service and communication. Instead, I have experienced unnecessary delays, poor customer service, and a complete disregard for the inconvenience and stress this situation has caused.

I request that this matter be escalated urgently and that my claim be resolved without any further delays.