S
Simon
1 reviews | Active since Oct 2023
13 Mar 2025, 08:53
Mr SM Sathege
I have made a wrong choice joining Techsured insurance i have put my claim three weeks, after three weeks they came back with this email and on they're policy documents they say claim will be finalized within 7 working days. when call them to find out they're feedback they're telling me about they supervisor who suppose to finalize the claim. when i ask how long must i wait for them there's no straight answer. Dear client,
We sincerely apologise for not getting back to you on your request. We are experiencing an irregular increase in queries.
An agent will attend to your query as soon as possible. We appreciate your patience greatly and thank you for your understanding. Regards, Techsured Claims
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Replies (6)0
Replies (6)
Techsured's replyOfficial
13 Mar 2025, 09:09Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
Techsured's reply13 Mar 2025, 09:09
Official
Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
S
Simon's updateReviewer Update
20 Mar 2025, 09:15 Am not happy how teachsured handling my claim is been over three weeks without any proper feedback i have been getting different answers everytime when i call them they're last answer they told me about listening to the recording during the point of sell was made they're things which i was not made aware of during the sell was made now am surfing for that of which i dont know where do i feed on that. Because according to me every sell need to go through QA for things like this.
S
Simon's update20 Mar 2025, 09:15
Reviewer Update
Am not happy how teachsured handling my claim is been over three weeks without any proper feedback i have been getting different answers everytime when i call them they're last answer they told me about listening to the recording during the point of sell was made they're things which i was not made aware of during the sell was made now am surfing for that of which i dont know where do i feed on that. Because according to me every sell need to go through QA for things like this.
S
Simon's updateReviewer Update
20 Mar 2025, 09:23am failing to understand how do they run a business because you can't take a sell through if your not sure about the quality of the sell ; if that's the case they're aware of things like this knowing that when you come to claim they will tell you about somethings which you where not told about so that they can't pay you're claim. I will take this with ombudsman they will have to provide my recordings from point of sell.
S
Simon's update20 Mar 2025, 09:23
Reviewer Update
am failing to understand how do they run a business because you can't take a sell through if your not sure about the quality of the sell ; if that's the case they're aware of things like this knowing that when you come to claim they will tell you about somethings which you where not told about so that they can't pay you're claim. I will take this with ombudsman they will have to provide my recordings from point of sell.
Techsured's replyOfficial
23 Mar 2025, 12:13Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
Techsured's reply23 Mar 2025, 12:13
Official
Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
S
Simon's updateReviewer Update
26 Mar 2025, 17:45Good day
Today i just received sale phone recording for the phone which i made claim for they're argument is not on the phone recording also but am still waiting for they're feedback about my claim i even wrote back to the person who sanded me the voice record( Bandile Mabuza) asking for clarity because i don't understand why. on the other hand yesterday they debited my account for the same phone i made a claim for, Right now am confused because they don't want to fix my phone but they're busy taking my money.
Today i just received sale phone recording for the phone which i made claim for they're argument is not on the phone recording also but am still waiting for they're feedback about my claim i even wrote back to the person who sanded me the voice record( Bandile Mabuza) asking for clarity because i don't understand why. on the other hand yesterday they debited my account for the same phone i made a claim for, Right now am confused because they don't want to fix my phone but they're busy taking my money.
S
Simon's update26 Mar 2025, 17:45
Reviewer Update
Good day
Today i just received sale phone recording for the phone which i made claim for they're argument is not on the phone recording also but am still waiting for they're feedback about my claim i even wrote back to the person who sanded me the voice record( Bandile Mabuza) asking for clarity because i don't understand why. on the other hand yesterday they debited my account for the same phone i made a claim for, Right now am confused because they don't want to fix my phone but they're busy taking my money.
Today i just received sale phone recording for the phone which i made claim for they're argument is not on the phone recording also but am still waiting for they're feedback about my claim i even wrote back to the person who sanded me the voice record( Bandile Mabuza) asking for clarity because i don't understand why. on the other hand yesterday they debited my account for the same phone i made a claim for, Right now am confused because they don't want to fix my phone but they're busy taking my money.
Techsured's replyOfficial
02 Apr 2025, 15:53Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
Techsured's reply02 Apr 2025, 15:53
Official
Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department