RS
Rodney S

1 reviews | Active since Jun 2011

08 Aug 2022, 12:00

Insurance *******!!!

DO NOT!!!! use Techsured(underwritten by Guardrisk Insurance Company) for electrical or computer/laptop cover. My laptop, HP EnvyX360, is insured for accidental breakage and loss. The monthly premium for this is R353.30 which includes a yearly increase of 8% as well as an excess of 15% for any claim. The exact same cover is R48.21( without an excess) per month with Outsurance. A yearly saving of R3661.08. I have sent 4 letters to Guardrisk Insurance as the underwriters to this policy querying their excessive premium structure to no avail. All I get back from them is an automated computer generated letter informing me that they have received my query. To date I have not been contacted by any agent or consultant, indicative of the uncaring level of service offered by most Insurance companies

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Replies (1)
Techsured
Techsured's reply28 Oct 2024, 09:41
Official
Good day,  Please accept our sincere apologies for not attending to your complaint sooner. We have only recently managed to access this profile so that we may respond to you.  As your post is not recent, we may have already attended to your complaint. If we have not attended to your complaint, please email us at ***.  Warm regards, Complaints Department