Incompetence and lack of ownership

I am not happy with the services providedoLast year I app**** for the insurance I was advise that I will get a month's free and no sub fee will go off ,but no a debit went off that same month <br> oJanuary I send an email to apply for a claim then advise that my first claim will be R150. <br> o2 weeks ago Ushir phones me confirming my device is deemed as BER and I will be getting a brand new device ,with no amounts been managed only yes mam you will get a new device -lack of ownership oThen again I do a follow-up like always and get an email from Kerianne confirming the amount that I should pay R650 for a new phone of which I paid and assured that my device will be delivered within 3 working days once again Im messed around having to get a payout of R3726.66,termination fee is R4128 .How do you expect me to buy a cash phone when I have a contract that has 16 months remaining who will be paying for that and does this really make sense to you I must buy I cash phone maybe a Samsung s3 and then I'm billed for a Samsung A3 on my contract <br> Im tired of been messed around I must go with your flow ,thereafter then I am getting a threat that I should either make a payment of R650 / old device