Horrible service
<p>I took out cellphone insurance with Phonesured for my iPhone 5s late 2014.</p> <p>I later requested cover for addional devices that I took out on contract early 2015, a Samsung A5 and an iPhone 6.</p> <p>I then later discovered that Phonesured "now trading as Vivacover" does not have my Samsung A5 and iPhone 6 covered. I contacted them to have this rectified. They have only covered the iPhone 6 and not the Samsung A5. I called in and Rebecca promised to have my issue resolved. Its been about 6 weeks waiting for her to contact me back.</p> <p> </p> <p>During the process of trying to get my phones covered by Phonesured I lost my iPhone 5s. I made a claim and it was approved. They came back to me and advised that they are unable to replace my iPhone 5s because they do not have it available.</p> <p>They gave me the following options as replacement phones:</p> <p>Samsung Galaxy S6 Flat (No pay in)<br />Apple iPhone 6S 16GB (R4132.50)</p> <p> </p> <p>I told them that the iPhone 5s is still readily available in all the Apple stores I have been to. Can I not order the device and they pay for it since they do not have it and I am not interested in an android device.</p> <p> </p> <p>Alternatively, I also requested if it was possible to settle the pay in amount over a 3 - 6 months period as it is too much money to pay once off.</p> <p> </p> <p>I have been told that they have escalated to senior management and a week later I am still waiting for a response.</p> <p> </p> <p>The most fustrating part in all of this is that I constantly have to make communication with them for an update on my claim.</p> <p> </p> <p>I am without a phone for almost 4 weeks now and my spare phone has a problem with the speaker!</p> <p> </p> <p>I have recieved no joy from Phonesured!</p> <p> </p> <p> </p> <p> </p> <p> </p>