Extremely Poor Service and Unprofessional Conduct – Techsured

Item: Techsured
Rating: 1
Author: Ike M

I would like to formally lodge a complaint about one of Techsured’s agents, Given Mogopudi Sebesho. I submitted my claim on the 26th of March 2025, and shortly after that, I received a call from him. From the start, his tone was dismissive and condescending, as if he was speaking to a child rather than a paying client.

He then requested that I redo my affidavit, which I did promptly. I also informed him that I no longer have the original proof of purchase (POP) due to the nature of the incident. Instead of assisting professionally, he continued sending emails that lacked both clarity and professionalism.

Despite following all instructions and reaching out with a formal complaint via email, I never received any response from the Techsured team. This level of customer service is unacceptable.

I have since lost hope in the claim process. After weeks of delays and frustration, I had no choice but to buy a new device myself. It is clear that this company is only efficient when it comes to collecting premiums but falls completely short when it comes to processing claims.

Based on my experience, I would not recommend Techsured to anyone. Their service has been nothing short of a nightmare. In my opinion, they are operating in bad faith and their practices are questionable. What should’ve been a straightforward ****** phone claim has turned into a mentally exhausting experience. I now strongly believe Techsured is misleading customers and behaving like a **** operation.

Be warned before signing up.

Helpful (0)

Replies (2)

Techsured's replyOfficial

16 Apr 2025, 12:53

Good day,

We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.

Kind regards,
Complaints Department

Techsured's reply16 Apr 2025, 12:53

Official

Good day,

We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.

Kind regards,
Complaints Department

Ike M's updateReviewer Update

05 May 2025, 14:30

Shocking Lack of Support and Accountability – Techsured Fails AgainThis is now my second review regarding Techsured’s unacceptable handling of my claim. After lodging a formal complaint about agent Given Mogopudi Sebesho and their appalling service, I received a generic and unhelpful response on 16 April 2025 stating the matter had been “escalated.” Since then, nothing has changed — no follow-up, no resolution, and certainly no accountability.My initial claim was submitted on 26 March 2025. Since then, I’ve been met with dismissive communication, confusing instructions, and total disregard for customer care. Despite providing all the required documentation and attempting to engage with Techsured through the proper channels, I’ve received no meaningful assistance.Weeks later, I remain out of pocket, having had to replace my device on my own due to the prolonged delay and lack of progress. Techsured’s only consistency has been in ignoring my concerns and demonstrating zero urgency in resolving legitimate claims.This experience has been mentally draining and deeply frustrating. It is now clear that Techsured is more interested in collecting premiums than delivering on their promises. Their failure to process straightforward claims reflects either incompetence or deliberate obstruction — both of which are unacceptable in an industry built on trust.To anyone considering Techsured: proceed with extreme caution. Their service is unreliable, their agents are dismissive, and their follow-through is virtually non-existent. I would not recommend this company to anyone based on my experience.Unhappy and Disappointed Customer

Ike M's update05 May 2025, 14:30

Reviewer Update