Dishonest and bad service

I would like to lodge a complaint that I am still going to refer to the Ombudsman for a pure case of not following TCF.

I started a contract with Cell C on 10/08/2023 and received the devices shortly after that on 15/08/2023. This was a double deal for A Samsung A24 and a Samsung A34.

I then went online on 17/08/2023 to do comparative quotes online when I cam across Techsured. On the 18th I received a call from of your agents who assisted me to activate cover.

When he called me I advised that I needed to insure to 2 phones. 1 was a Samsung A24 and the other was a Samsung A34.

As per your QA team and team leader Thato, they have confirmed by means of recording that I did in fact request that 2 cellphones be covered. Furthermore, after conclusion of the call I received 2 Debi checks which I accepted, 1 for R137 per month and the other for R215 per month.

On the 25th I was debited R137 for the Samsung A24 but not for the Samsung A34. I have proved by sending screenshots of the Debi checks and it was confirmed on the recording that I did ask to insure 2 phones.

On 02/09/2023, My wife and I were victims of a Hi-Jacking and both cellphones were ****** with the vehicle.

I will not accept that YOUR STAFF is telling me I did not insure the phone and that because the phone is no longer in my possession that it will not be covered. Its very clear to see that this was a staff error by your sales agent who they are refusing to provide me the name of. In cases like this it is referred to as a staff error because clearly TECHSURED made the error. I asked to cover 2 phones, I consented to 2 debits on my bank account, I accepted Debi Checks for 2 cellphones. The fact that the debit did not go off is not my fault, it is the agents who assisted me in sales. Why can you not allow me to pay the back dated premium for the Samsung A34, let me pay the excess and honor my claim on this basis that this is a staff error?????????????????????????????

I cannot and I will not accept this unfair treatment. I understand that this claim occurred very early into my relationship with Techsured but I could not help this as I did not plan to get Hi-Jacked. I am also dealing with trauma we faced being help up at gun point to be dealing with this kind of incompetence and I also have a vehicle claim I am dealing with and cannot be doing this. You guys are going out of your way to repudiate a claim that is not fault of mine. This is what you do to clients when they need to claim.