DISGUSTING SERVICE RECEIVED AND WOULDNT RECOMMEND ANYBODY TO DEAL WITH TECHSURED

I am disgusted in the service received, for almost 2 years I have been insured by Techsured and I put in a claim for my cellphone because I was pick pocketed and my claim was rejected because there was no force or bodily harm done but yet I am covered for theft. Is that not theft *****ing a phone out of my pocket without me knowing. What made it worse is that for 3 weeks I had to do the follow ups, no calls no emails hold for a very long time. Never did I complete a call with Techsured and could say an issue was resolved because they will always end the call with " I need to confirm something with my supervisor I will call you back" which THEY NEVER DO!

DO I NEED TO BE KILLED FOR MY CELLPHONE BEFORE MY CLAIM GETS APPROVED YET I AM COVERED FOR THEFT?