rS
rachel S
1 reviews | Active since Feb 2020
22 Apr 2025, 07:17
Day light *******
This insurer doesnot want to process my claim because i donot have a receipt of my phone. They however have took the imei numbers of my phone and was not told to keep a receipt for claiming purposes. I pay my premiums of the phone ,now it means i was paying for nothing because of some updated policy changes after i took the cover.
Helpful (0)
Replies (3)0
Replies (3)
Techsured's replyOfficial
22 Apr 2025, 09:58Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
Techsured's reply22 Apr 2025, 09:58
Official
Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
rS
rachel S's updateReviewer Update
22 Apr 2025, 15:10Ushir has responded.says he cannot help without the receipt.and has closed the complaint.
The matter has not been resolved.
This cover was taken more than 5 years ago.and as i have said before ,i was not asked to keeo the receipt.and i have been assisted before without the receipt.
The matter has not been resolved.
This cover was taken more than 5 years ago.and as i have said before ,i was not asked to keeo the receipt.and i have been assisted before without the receipt.
rS
rachel S's update22 Apr 2025, 15:10
Reviewer Update
Ushir has responded.says he cannot help without the receipt.and has closed the complaint.
The matter has not been resolved.
This cover was taken more than 5 years ago.and as i have said before ,i was not asked to keeo the receipt.and i have been assisted before without the receipt.
The matter has not been resolved.
This cover was taken more than 5 years ago.and as i have said before ,i was not asked to keeo the receipt.and i have been assisted before without the receipt.
Techsured's replyOfficial
22 Apr 2025, 15:14Good day Miss/ Mrs. Shabangu,
We note your above comment, and we will ensure the matter is reopened for investigation.
Kind regards,
Complaints Department
We note your above comment, and we will ensure the matter is reopened for investigation.
Kind regards,
Complaints Department
Techsured's reply22 Apr 2025, 15:14
Official
Good day Miss/ Mrs. Shabangu,
We note your above comment, and we will ensure the matter is reopened for investigation.
Kind regards,
Complaints Department
We note your above comment, and we will ensure the matter is reopened for investigation.
Kind regards,
Complaints Department