****** that prey on the vulnerable

This is on behalf of my mother who took out insurance with this organisation about two years ago. She was called by them after taking out a contract with Vodacom. The sales person called her with pre received information about a contract she took out with Vodacom. She basically informed my mother that she had taken out a Hauwei tablet whiles it was infact a Samsung. My mother is elderly and it may not have occured to her the type of device it was. The sales person didn't ask what type of device my mother had taken out she never asked for a serial number or IMEI number or any documentation with regards to the device. They also never sent any documentation after doing the online sale, which should have been done. They are now refusing to settle the claim stating that my mother gave them incorrect information about the devise while it was them who called with information. This is a *****ulant company that preys on the vulnerable. They are slow to respond to client queries and simply do not care for their clients, and will by all means try and avoid paying out claims. Doing business with them is a risk, there is no moral or ethical accountability on their side. The business appears to be run by ******. I will not let this go the next step will be the ombudsman their underwriters and those whom they partner with e.g. Vodacom they are used to swindling people out of their hard money.

Reference: Ticket [#***] - Techsured Claim - EM-***7-1