Appalling customer service!!!
I have a problem with Techsured I lost my device and submitted a claim. I submitted all the documents required on the 30th of August 2020, it is today the 5th of Oct 2020 and I have not received any response yet my account is still being debited! Furthermore I have no phone!
Appalling customer service!
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
07 Oct 2020, 13:47Still no response from this company UGH!
's update07 Oct 2020, 13:47
Reviewer Update
Still no response from this company UGH!
Techsured's replyOfficial
07 Oct 2020, 13:55Good day Simphiwe,
Thank you for contacting us.
We will be in contact with you immediately.
Regards,
Viva Cover Complaints Department
Thank you for contacting us.
We will be in contact with you immediately.
Regards,
Viva Cover Complaints Department
Techsured's reply07 Oct 2020, 13:55
Official
Good day Simphiwe,
Thank you for contacting us.
We will be in contact with you immediately.
Regards,
Viva Cover Complaints Department
Thank you for contacting us.
We will be in contact with you immediately.
Regards,
Viva Cover Complaints Department
's updateReviewer Update
12 Oct 2020, 10:26The last unsatisfactory response received by your compny was on Wednesday, the 7th of Oct.
You stated the last premium collected was in July 2020. Why is that? I have other policies with you, which you have successfully collected on.
Why have you not collected on this policy as I have not cancelled nor have i changed my banking details?
I have continued on with all policies for over 3 years now, never missing a single payment!
On the my last claim you gave me the same runaround only to reject the claim!
How disappointing your service has been!!!
You stated the last premium collected was in July 2020. Why is that? I have other policies with you, which you have successfully collected on.
Why have you not collected on this policy as I have not cancelled nor have i changed my banking details?
I have continued on with all policies for over 3 years now, never missing a single payment!
On the my last claim you gave me the same runaround only to reject the claim!
How disappointing your service has been!!!
's update12 Oct 2020, 10:26
Reviewer Update
The last unsatisfactory response received by your compny was on Wednesday, the 7th of Oct.
You stated the last premium collected was in July 2020. Why is that? I have other policies with you, which you have successfully collected on.
Why have you not collected on this policy as I have not cancelled nor have i changed my banking details?
I have continued on with all policies for over 3 years now, never missing a single payment!
On the my last claim you gave me the same runaround only to reject the claim!
How disappointing your service has been!!!
You stated the last premium collected was in July 2020. Why is that? I have other policies with you, which you have successfully collected on.
Why have you not collected on this policy as I have not cancelled nor have i changed my banking details?
I have continued on with all policies for over 3 years now, never missing a single payment!
On the my last claim you gave me the same runaround only to reject the claim!
How disappointing your service has been!!!
Techsured's replyOfficial
12 Oct 2020, 11:30Good day Simphiwe,
We note your response above.
Feedback on your above queries will be provided via email.
Regards,
Viva Cover Complaints Department
We note your response above.
Feedback on your above queries will be provided via email.
Regards,
Viva Cover Complaints Department
Techsured's reply12 Oct 2020, 11:30
Official
Good day Simphiwe,
We note your response above.
Feedback on your above queries will be provided via email.
Regards,
Viva Cover Complaints Department
We note your response above.
Feedback on your above queries will be provided via email.
Regards,
Viva Cover Complaints Department