Poor trade in payout

I traded in my iPhone on 26 October 25, only after the transaction was completed did the store inform me that payment takes 1-14 days. When I followed up on 6 Nov, I was informed that there was an internal delay which meant I wasn’t loaded on their system for payment and that it would now only be 25 November. Basically a full month to trade in a 2nd iPhone for R3,000, which I originally purchased from them 4 months prior. Really disappointed in the process and the customer care in the way they are handling this. If I didn’t follow up I would probably have never received payment. Shocking