MT
Maryna T
1 reviews | Active since Mar 2017
27 Mar 2025, 15:24
No working unit for 3 months!
I have recently made various purchases from both TechMarkit Rosebank as well as TechMarkit Menlyn. Both instances, the sales personnel were extremely friendly and helpful, however we encountered problems with two units (laptops) purchased at the Menlyn branch and ever since have had zero luck to have the issue resolved and the one unit specifically, have not been physically in our possession for nearly 3 months now. We were promised a replacement unit, however this has not happened yet and we get met with silent treatment. I am also in the process of taking this matter to get legal representation, as it is clear that TechMarkit does not give a damn about the situation, even refuses to respond to the Ombudsman. From what was such a pleasure to have dealt with, has turned into an absolute nightmare. I am utilising all platforms in the meantime to get the matter resolved, which includes posting on the platforms, such as these and reporting the matter to the relevant authorities and seeking legal assistance. I am tired of having to beg for a WORKING unit that we FULLY paid for and CANNOT use and do not even have in our possession. We are incurring losses of income and TechMarkit literally just shrugs!!! DISGUSTING!!!!
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Maryna T's updateReviewer Update
31 Mar 2025, 08:23After the complaint was listed, TechMarkit IMMEDIATELY responded and sorted out the problem.
They opted to swop out the faulty unit for another one, and upgraded the unit to the same spec as what was initially bought.
Although I feel that this resolution could have been taken out of own initiative, in stead of being in response to a complaint lodged on a public forum, I do feel that the approach was dealth with swiftly, professionally and with a very high level of understanding and empathy, as well as dedication to sort this matter out as swiftly as possible.
The staff were, as usual, very friendly - this is what makes TechMarkit stands out from all other stores. No matter what time of day, whenever you enter the shop, you are being met with smiles, friendly faces and a very good and positive attitude.
Despite the unfortunate incident, I do see myself returning for future purchases.
TechMarkit Menlyn - you are a fantastic team. Keep up the good work. The level of dedication and extra miles you do go as part of your after service, speaks volumes and will create long standing and loyal customer relationships.
They opted to swop out the faulty unit for another one, and upgraded the unit to the same spec as what was initially bought.
Although I feel that this resolution could have been taken out of own initiative, in stead of being in response to a complaint lodged on a public forum, I do feel that the approach was dealth with swiftly, professionally and with a very high level of understanding and empathy, as well as dedication to sort this matter out as swiftly as possible.
The staff were, as usual, very friendly - this is what makes TechMarkit stands out from all other stores. No matter what time of day, whenever you enter the shop, you are being met with smiles, friendly faces and a very good and positive attitude.
Despite the unfortunate incident, I do see myself returning for future purchases.
TechMarkit Menlyn - you are a fantastic team. Keep up the good work. The level of dedication and extra miles you do go as part of your after service, speaks volumes and will create long standing and loyal customer relationships.
MT
Maryna T's update31 Mar 2025, 08:23
Reviewer Update
After the complaint was listed, TechMarkit IMMEDIATELY responded and sorted out the problem.
They opted to swop out the faulty unit for another one, and upgraded the unit to the same spec as what was initially bought.
Although I feel that this resolution could have been taken out of own initiative, in stead of being in response to a complaint lodged on a public forum, I do feel that the approach was dealth with swiftly, professionally and with a very high level of understanding and empathy, as well as dedication to sort this matter out as swiftly as possible.
The staff were, as usual, very friendly - this is what makes TechMarkit stands out from all other stores. No matter what time of day, whenever you enter the shop, you are being met with smiles, friendly faces and a very good and positive attitude.
Despite the unfortunate incident, I do see myself returning for future purchases.
TechMarkit Menlyn - you are a fantastic team. Keep up the good work. The level of dedication and extra miles you do go as part of your after service, speaks volumes and will create long standing and loyal customer relationships.
They opted to swop out the faulty unit for another one, and upgraded the unit to the same spec as what was initially bought.
Although I feel that this resolution could have been taken out of own initiative, in stead of being in response to a complaint lodged on a public forum, I do feel that the approach was dealth with swiftly, professionally and with a very high level of understanding and empathy, as well as dedication to sort this matter out as swiftly as possible.
The staff were, as usual, very friendly - this is what makes TechMarkit stands out from all other stores. No matter what time of day, whenever you enter the shop, you are being met with smiles, friendly faces and a very good and positive attitude.
Despite the unfortunate incident, I do see myself returning for future purchases.
TechMarkit Menlyn - you are a fantastic team. Keep up the good work. The level of dedication and extra miles you do go as part of your after service, speaks volumes and will create long standing and loyal customer relationships.