JJ
Jackywashere J
1 reviews | Active since Aug 2022
12 Sept 2024, 15:55
Useless Service
They will not respond to you, they will open a ticket make you go through hoops to test your connection over and over then refer it to vodocom, and promise to get back to you but they never do I have had to happen over 10 times now Ask for a supervisor and the supervisor is never around to answer or is always out With average providers routing I would receive 20-30ping to local servers and international connection 180 Tech5 routing to local servers will show 20ms once connection becomes in use it will go up to 60-70ms and international is same stats 180ms becomes 240ms once in use Regardless of A VPN in play
Helpful (0)
Replies (1)0
Replies (1)
Tech5 Group's replyOfficial
13 Sept 2024, 12:18Hello,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating this must be, and we are committed to resolving this issue for you.
To assist you better, could you please provide us with your account details? We will prioritize this matter and ensure a thorough review of your connection issues, including the routing concerns you’ve mentioned. Our goal is to improve your experience and regain your trust in our service.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Aphelele
Tech5 Team
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating this must be, and we are committed to resolving this issue for you.
To assist you better, could you please provide us with your account details? We will prioritize this matter and ensure a thorough review of your connection issues, including the routing concerns you’ve mentioned. Our goal is to improve your experience and regain your trust in our service.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Aphelele
Tech5 Team
Tech5 Group's reply13 Sept 2024, 12:18
Official
Hello,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating this must be, and we are committed to resolving this issue for you.
To assist you better, could you please provide us with your account details? We will prioritize this matter and ensure a thorough review of your connection issues, including the routing concerns you’ve mentioned. Our goal is to improve your experience and regain your trust in our service.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Aphelele
Tech5 Team
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating this must be, and we are committed to resolving this issue for you.
To assist you better, could you please provide us with your account details? We will prioritize this matter and ensure a thorough review of your connection issues, including the routing concerns you’ve mentioned. Our goal is to improve your experience and regain your trust in our service.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Aphelele
Tech5 Team