DG
Dinolin G
1 reviews | Active since Mar 2024
10 Mar 2024, 02:57
TERRIBLE CUSTOMER SERVICE
I have been a customer for a few years now, unfortunately this means nothing to this poor excuse of a company with absolutely no idea what resolving an issue means. They switched speeds of two separate properties, and despite the numerous complaints and evidence, have been unable to remedy the problem, as well as a complete lack of communication.
Helpful (0)
Replies (3)0
Replies (3)
Tech5 Group's replyOfficial
11 Mar 2024, 08:56Dear Dinolin G,
First and foremost, I want to sincerely thank you for your continued support as a valued customer over the years.
I apologize for the frustration and inconvenience you've experienced with our service. It deeply concerns us to hear about the issues you've encountered with the speed switch between your properties. Please know that resolving this matter is our top priority, and we are fully committed to assisting you in finding a solution.
In order to expedite the resolution process, could you please provide us with your reference number? This will allow us to investigate the issue thoroughly and provide you with the necessary assistance.
Thank you for bringing this matter to our attention, and please accept our apologies for any inconvenience caused.
Best regards,
Aphelele
Tech5 Team
First and foremost, I want to sincerely thank you for your continued support as a valued customer over the years.
I apologize for the frustration and inconvenience you've experienced with our service. It deeply concerns us to hear about the issues you've encountered with the speed switch between your properties. Please know that resolving this matter is our top priority, and we are fully committed to assisting you in finding a solution.
In order to expedite the resolution process, could you please provide us with your reference number? This will allow us to investigate the issue thoroughly and provide you with the necessary assistance.
Thank you for bringing this matter to our attention, and please accept our apologies for any inconvenience caused.
Best regards,
Aphelele
Tech5 Team
Tech5 Group's reply11 Mar 2024, 08:56
Official
Dear Dinolin G,
First and foremost, I want to sincerely thank you for your continued support as a valued customer over the years.
I apologize for the frustration and inconvenience you've experienced with our service. It deeply concerns us to hear about the issues you've encountered with the speed switch between your properties. Please know that resolving this matter is our top priority, and we are fully committed to assisting you in finding a solution.
In order to expedite the resolution process, could you please provide us with your reference number? This will allow us to investigate the issue thoroughly and provide you with the necessary assistance.
Thank you for bringing this matter to our attention, and please accept our apologies for any inconvenience caused.
Best regards,
Aphelele
Tech5 Team
First and foremost, I want to sincerely thank you for your continued support as a valued customer over the years.
I apologize for the frustration and inconvenience you've experienced with our service. It deeply concerns us to hear about the issues you've encountered with the speed switch between your properties. Please know that resolving this matter is our top priority, and we are fully committed to assisting you in finding a solution.
In order to expedite the resolution process, could you please provide us with your reference number? This will allow us to investigate the issue thoroughly and provide you with the necessary assistance.
Thank you for bringing this matter to our attention, and please accept our apologies for any inconvenience caused.
Best regards,
Aphelele
Tech5 Team
DG
Dinolin G's updateReviewer Update
11 Mar 2024, 10:02439571
DG
Dinolin G's update11 Mar 2024, 10:02
Reviewer Update
439571
Tech5 Group's replyOfficial
11 Mar 2024, 10:20Dear Dinolin,
Thank you for providing your reference number. Your cooperation is greatly appreciated.
I want to assure you that your issue has been escalated to our national sales manager, and I am aware that you have been in contact with them. They are currently addressing the matter, and we are actively working to resolve this issue for you.
Thank you for your patience and understanding.
Best regards,
Aphelele
Tech5 Team
Thank you for providing your reference number. Your cooperation is greatly appreciated.
I want to assure you that your issue has been escalated to our national sales manager, and I am aware that you have been in contact with them. They are currently addressing the matter, and we are actively working to resolve this issue for you.
Thank you for your patience and understanding.
Best regards,
Aphelele
Tech5 Team
Tech5 Group's reply11 Mar 2024, 10:20
Official
Dear Dinolin,
Thank you for providing your reference number. Your cooperation is greatly appreciated.
I want to assure you that your issue has been escalated to our national sales manager, and I am aware that you have been in contact with them. They are currently addressing the matter, and we are actively working to resolve this issue for you.
Thank you for your patience and understanding.
Best regards,
Aphelele
Tech5 Team
Thank you for providing your reference number. Your cooperation is greatly appreciated.
I want to assure you that your issue has been escalated to our national sales manager, and I am aware that you have been in contact with them. They are currently addressing the matter, and we are actively working to resolve this issue for you.
Thank you for your patience and understanding.
Best regards,
Aphelele
Tech5 Team