Tech5 unanswered queries

Hi,

Tech5 are generally a good fibre provider i.e. they generally provide good service. However I have noticed that if you have a query that might cost them to address they will generally ignore you. it has happened to me so often I have begun to think it is a company tactic.

If I have internet problems they seem t be answered or resolved fairly quickly. However I have over time queried billing, internet speeds, faulty IP telephone equipment, downtimes etc. and I generally get no response. This seems to be their modus operandi. Right now I am still waiting to hear why I have been charged R889 per month for a service of 50/50 while 1. Only getting 50/5, and 2. That service begin offered by them for R785.

So what have they done? 1. Dropped my price to R785, and 2. Upgraded me to 100/100 which they were doing for everyone. but questions about how long I was overpaying for a service I wasn't even receiving and what compensation I should get get go unanswered. So I'd like them answered now.