KM
Kharoline M
1 reviews | Active since Oct 2011
13 Jul 2024, 22:04
Tech5 Stop Ghosting me!
I cancelled my service when I relocated Tech5 didn’t offer fibre in my new city. Tech5 kept debiting my account after I cancelled I reversed the payments, shared proof of cancellation via email to *** they sent me to collections without even bothering to respond to my email. The collections agents don’t respond to emails either and I can’t always take calls. Someone from Tech5 called be last week after my Hello Peter complaint they were to investigate then revert to me. Haven’t heard back from them and am wondering if this matter is resolved or still open. Either way I need to know! I want this mess resolved once and for all!
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Replies (3)0
Replies (3)
Tech5 Group's replyOfficial
15 Jul 2024, 08:44Dear Kharoline,
We sincerely apologize for the inconvenience and frustration caused by this situation. We assure you that we have not ignored or ghosted you; we have been investigating the issue to find a suitable resolution.
Our team has been looking into your cancellation request and the continued debits to your account. We are also in contact with the collections agency to halt any further action while we resolve this matter. You should have received an email from us with detailed information and steps we're taking to address the issue.
Please confirm if you have received our email and if there are any additional details you can provide to help expedite our investigation.
Thank you for your patience, and we are committed to resolving this matter promptly.
Warm regards,
Aphelele Dlamini
Tech5
We sincerely apologize for the inconvenience and frustration caused by this situation. We assure you that we have not ignored or ghosted you; we have been investigating the issue to find a suitable resolution.
Our team has been looking into your cancellation request and the continued debits to your account. We are also in contact with the collections agency to halt any further action while we resolve this matter. You should have received an email from us with detailed information and steps we're taking to address the issue.
Please confirm if you have received our email and if there are any additional details you can provide to help expedite our investigation.
Thank you for your patience, and we are committed to resolving this matter promptly.
Warm regards,
Aphelele Dlamini
Tech5
Best regards,
Tech5 Group's reply15 Jul 2024, 08:44
Official
Dear Kharoline,
We sincerely apologize for the inconvenience and frustration caused by this situation. We assure you that we have not ignored or ghosted you; we have been investigating the issue to find a suitable resolution.
Our team has been looking into your cancellation request and the continued debits to your account. We are also in contact with the collections agency to halt any further action while we resolve this matter. You should have received an email from us with detailed information and steps we're taking to address the issue.
Please confirm if you have received our email and if there are any additional details you can provide to help expedite our investigation.
Thank you for your patience, and we are committed to resolving this matter promptly.
Warm regards,
Aphelele Dlamini
Tech5
We sincerely apologize for the inconvenience and frustration caused by this situation. We assure you that we have not ignored or ghosted you; we have been investigating the issue to find a suitable resolution.
Our team has been looking into your cancellation request and the continued debits to your account. We are also in contact with the collections agency to halt any further action while we resolve this matter. You should have received an email from us with detailed information and steps we're taking to address the issue.
Please confirm if you have received our email and if there are any additional details you can provide to help expedite our investigation.
Thank you for your patience, and we are committed to resolving this matter promptly.
Warm regards,
Aphelele Dlamini
Tech5
Best regards,
KM
Kharoline M's updateReviewer Update
15 Jul 2024, 14:33Hi Aphelele
I haven't received an email from Tech5, someone called and promised to send an email and it's been at least week now, am eager to resolve this so will look out for the email.
Kharoline
I haven't received an email from Tech5, someone called and promised to send an email and it's been at least week now, am eager to resolve this so will look out for the email.
Kharoline
KM
Kharoline M's update15 Jul 2024, 14:33
Reviewer Update
Hi Aphelele
I haven't received an email from Tech5, someone called and promised to send an email and it's been at least week now, am eager to resolve this so will look out for the email.
Kharoline
I haven't received an email from Tech5, someone called and promised to send an email and it's been at least week now, am eager to resolve this so will look out for the email.
Kharoline
Tech5 Group's replyOfficial
15 Jul 2024, 15:09Good day
Please note I personally wrote and sent that email, to the email address provided above (***), also we tried getting ahold of you using the phone number provided but were told you are unavailable, kindly please send us an email at *** for an update on the issue.
Kind Regards
Aphelele
Please note I personally wrote and sent that email, to the email address provided above (***), also we tried getting ahold of you using the phone number provided but were told you are unavailable, kindly please send us an email at *** for an update on the issue.
Kind Regards
Aphelele
Best regards,
Tech5 Group's reply15 Jul 2024, 15:09
Official
Good day
Please note I personally wrote and sent that email, to the email address provided above (***), also we tried getting ahold of you using the phone number provided but were told you are unavailable, kindly please send us an email at *** for an update on the issue.
Kind Regards
Aphelele
Please note I personally wrote and sent that email, to the email address provided above (***), also we tried getting ahold of you using the phone number provided but were told you are unavailable, kindly please send us an email at *** for an update on the issue.
Kind Regards
Aphelele
Best regards,