TECH 5 Unacceptable Service Levels lately

I have found that over the last 3 months that the service levels and downtime have both decreased substantially. Thier Whats App for logging faults asks for name address and details and they do not acknowledge or respond to the outages and downtime. I was considering changing from DSTV satellite connection to streaming but that is too risky due to the lacklustre attitude and non service to outages. I have been with them for 5 years and will now be moving to a more reliable ISP provider.