Shocking support and service

Been with Tech 5 for 2 years and some change. Their service has been up and down over this period. Their support service of late has been on a serious decline. I reported an issue of packet loss 2 weeks ago, it took 4 days for them to rectify, 3 or 4 days of decent connectivity, I started experiencing the same issue but even worse, I reported it again, long story short, I have been given the run around, if I didn’t email or call I would have no feedback whatsoever, lastly I was contacted by Brandon and he assured me that he would call me at 17:00 - 17:30 so that we could connect the router that was included when I 1st signed up over 2 years ago, and low and behold no phone call, instead when I posted a message on the fibre group about this service then only was I sent a text, expressing how “sorry” he was for not contacting me after making arrangements at 15:00. After expressing my frustration in a response text to Brandon, I comp**** with his requests and sent him pics of the router supp****, and guess what, nothing has materialised, no response, no assistance, nothing! This issue currently has been ongoing now for 6 days and counting. Please for anyone that manages to see this don’t sign up with Tech 5 Group, as all they worried about is taking your money with little to no support or service.