SHOCKING LACK OF CARE FROM TECH 5

We live in the Paradise Valley Birches .It is a large complex with approximately 450 units.There is a fair amount of residents who have placed their trust with the Tech 5 group and have signed contracts for the provision of internet service .We are one of them. Our start up issues right at the beginning of this year served as a red flag since it took over 3 weeks to detect a break in the fibre line. Currently we are re-living this nightmare.We have had no internet service from September the 05 ,2022.Emails have been sent.Confirmation of the emails have acknowledged.Numerous Telephone calls to the Support component has been made.I have two daughters engaged with degree studies as the UKZN University has not opened for face to face tuition as a post COVID consequence.Their studies have been severely compromised.TECH 5 has not sent anyone to diagnose and problem and and to repair it. This is shocking abdication of responsibility on the part of TECH 5. This begs the question:If a large complex such as ours can be treated with such disdain what chance does the little guy have with Tech 5? They don’t seem to care.