Poor service delivery due to incompetence and management

On Thursday 26/10/2023, I complained that my line speeds appear to be 20Mbps rather than 50Mbps. On Friday, without any reason, my internet went down only to be told that my account was incorrectly cancelled. I was in contact with Tech5 since after 3pm on Friday, well before close of business and was informed that the problem could only be resolved on Monday 30/10/2023. This was because the persons who could resolve my problem were not available. Their poor service has had a huge negative impact on my business and I also had no access to WIFI for Television and Cellphone usage. This is completely unacceptable.