Poor service and pathetic non existent customer service

It is with great delight that I am ending my contract with Tech5 due to pathetic service and numerous calls to Tech5 of issues with my internet speed which were not addressed. Tech5 has continued to try and blame a tree for my lack of service instead of addressing the problem. During major thunderstorms and wind I have perfect signal which if it was the poor tree's fault wouldn't happen. I have been promised that someone would come for a callout as my issue being a priority for 3 months and nobody was sent out. Even when a new installation by Tech5 was done on the same property - the technicians doing the installation stood at the other dwelling on the property without coming to me and said the tree was still there so that was the problem. After repeated requests for this to be addressed and having to resort to swearing at Stephen a technician was sent out during the rain to tell me they couldn't do anything because it was raining. The technician told me they would be here today to install a longer pole. They have not come out. I refuse to continue to pay for a service that is sub-standard and I am not getting what I paid for, as well as stupidity, and pathetic customer service that is not even customer service.