Poor service and communication

I have never received such poor service. My fibre has been down for 3 days now and I have been contacting them from day one with no feedback whatsoever. I am very frustrated as I have to hold the line for 20-25 minutes before I even get to speak to a consultant and I have made more than four calls and it's one and the same thing. I have tried their whatsapp line same thing they leave hanging with no solution or help. I am very disappointed in their service I don't want to lie