QN
Queen N
1 reviews | Active since Sept 2024
29 Nov 2024, 14:50
Poor service
Tech5 have been sending me back and forth, installed fibre on the 26 November, sent me an that it was successfully yet I'm stl offline. The guy by name of Ben was very rude when I asked for clarity because I cant do anything, he said there's nothing they can do & I'm wasting his precious timeðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
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Tech5 Group's replyOfficial
02 Dec 2024, 09:04Dear Queen,
Thank you for bringing this to our attention. We deeply regret the inconvenience caused by this situation and the experience you've described with our team member. This is not the level of service we strive to provide, and we sincerely apologise for the frustration this has caused.
Our priority is to resolve your issue as quickly as possible. We have escalated your concern to our technical and customer support teams, and they will investigate the matter thoroughly.
At Tech5, we value your time and trust. If there is any further detail you’d like to share, please send us an email at *** or call/contact us directly at ***, feel free to WhatsApp the number, an agent will reply immediately. We’re here to ensure you’re back online without delay.Thank you for your patience and understanding.
Best regards,
Qophelo Khumalo
Customer Relations Management
Thank you for bringing this to our attention. We deeply regret the inconvenience caused by this situation and the experience you've described with our team member. This is not the level of service we strive to provide, and we sincerely apologise for the frustration this has caused.
Our priority is to resolve your issue as quickly as possible. We have escalated your concern to our technical and customer support teams, and they will investigate the matter thoroughly.
At Tech5, we value your time and trust. If there is any further detail you’d like to share, please send us an email at *** or call/contact us directly at ***, feel free to WhatsApp the number, an agent will reply immediately. We’re here to ensure you’re back online without delay.Thank you for your patience and understanding.
Best regards,
Qophelo Khumalo
Customer Relations Management
Tech5 Group's reply02 Dec 2024, 09:04
Official
Dear Queen,
Thank you for bringing this to our attention. We deeply regret the inconvenience caused by this situation and the experience you've described with our team member. This is not the level of service we strive to provide, and we sincerely apologise for the frustration this has caused.
Our priority is to resolve your issue as quickly as possible. We have escalated your concern to our technical and customer support teams, and they will investigate the matter thoroughly.
At Tech5, we value your time and trust. If there is any further detail you’d like to share, please send us an email at *** or call/contact us directly at ***, feel free to WhatsApp the number, an agent will reply immediately. We’re here to ensure you’re back online without delay.Thank you for your patience and understanding.
Best regards,
Qophelo Khumalo
Customer Relations Management
Thank you for bringing this to our attention. We deeply regret the inconvenience caused by this situation and the experience you've described with our team member. This is not the level of service we strive to provide, and we sincerely apologise for the frustration this has caused.
Our priority is to resolve your issue as quickly as possible. We have escalated your concern to our technical and customer support teams, and they will investigate the matter thoroughly.
At Tech5, we value your time and trust. If there is any further detail you’d like to share, please send us an email at *** or call/contact us directly at ***, feel free to WhatsApp the number, an agent will reply immediately. We’re here to ensure you’re back online without delay.Thank you for your patience and understanding.
Best regards,
Qophelo Khumalo
Customer Relations Management