1 reviews | Active since Jan 2023
New customer! Bad service!
I was a customer of tech5 2 years ago... Received great customer service from them but had to move so could no longer make use of their service. I went over to rain when i moved to my new place and last week I noticed that tech5 are listed as one of the ISP's I can use on our fibre list. Immediately went on the website and signed up for a 50/50 mb line, the exact date was the 29th of February 2024 i received a welcome email, order confirmation and debit payment confirmation. Since then no communication, on the 6th of March 2024 I figured to call and just make sure everything is in order and was told someone from the sales team will be in contact with me. Since today 8th March no one contacted me or followed up on my ticket #250482. I'm a bit annoyed that this is the service I'm receiving. I thought by now my fibre would be up and running... But nothing... And by the poor service I've received from a previous ISP I hope this situation don't go that rout and it get rectified ASAP.
I sincerely apologize for the delay in getting back to you and the inconvenience this has caused. We truly value your trust in us and are committed to providing you with the best service possible.
Upon reviewing your case, I see that we only received the relevant details on the 6th of March (According to the ticket reference attached), and it was promptly responded to and assigned to the relevant sales consultant. However, I understand that the lack of communication since then has been frustrating for you, and I apologize for that.
Please be assured that I will personally work on your case to ensure that your fiber service is up and running as soon as possible. Our team will reach out to you shortly to provide assistance and update you on the progress.
Thank you for your patience and understanding. We are dedicated to resolving this issue for you promptly.
Best regards,
Aphelele
Tech5 Team
I sincerely apologize for the delay in getting back to you and the inconvenience this has caused. We truly value your trust in us and are committed to providing you with the best service possible.
Upon reviewing your case, I see that we only received the relevant details on the 6th of March (According to the ticket reference attached), and it was promptly responded to and assigned to the relevant sales consultant. However, I understand that the lack of communication since then has been frustrating for you, and I apologize for that.
Please be assured that I will personally work on your case to ensure that your fiber service is up and running as soon as possible. Our team will reach out to you shortly to provide assistance and update you on the progress.
Thank you for your patience and understanding. We are dedicated to resolving this issue for you promptly.
Best regards,
Aphelele
Tech5 Team