Bad Service

We app**** for fibre and only received a router it’s been 7weeks now and the service is not live and every time we call we told to reboot the router n wait for 48 hours mind you this is for the office. Really calling these people every week is exhausted worse they have even billed us for a service that we not even using and we always sending messages on WhatsApp and we don’t even get a response from the guys