PW
Pierre W
1 reviews | Active since Jun 2024
12 Jun 2024, 17:06
Bad aftersales with no customer feedback
I am so over with bad customer service from Tech5.
Happy client for more than 5 years
I had a fibre break in my yard, and takes Tech5 & Vumatel more than 14 Working days to come and fix the issue after I have reported it multiple times that they need to come and fix.
Multiple excuses from Vumatel doesn't have a working splicing machine, to Tech5 that doesnt submit the ticket to Vumatel, and when it does get submitted Vumatel close the ticket again, I dont want to talk about their poor feedback to customers.
Perhaps going back to a ***eon and notes will solve their bad after sales communication and not getting back to their customers with feedback. I wont recommend Tech5 anymore to friends or family
Helpful (0)
Replies (2)0
Replies (2)
Tech5 Group's replyOfficial
19 Jun 2024, 08:23Dear Client
We sincerely apologize for the frustrating experience you've had with Tech5 and Vumatel. We deeply regret the delays and lack of communication regarding the repair of your fibre break. Your satisfaction is extremely important to us, and we are disappointed to hear that we have not met your expectations after five years of being a happy client.
Could you please confirm if the issue has been resolved? If not, kindly provide us with your account details and email address so we can promptly address this matter and ensure it is resolved as quickly as possible.
Thank you for your patience and understanding. We appreciate your feedback and are committed to improving our service and communication.
Best regards,
Aphelele
Tech5 Team
We sincerely apologize for the frustrating experience you've had with Tech5 and Vumatel. We deeply regret the delays and lack of communication regarding the repair of your fibre break. Your satisfaction is extremely important to us, and we are disappointed to hear that we have not met your expectations after five years of being a happy client.
Could you please confirm if the issue has been resolved? If not, kindly provide us with your account details and email address so we can promptly address this matter and ensure it is resolved as quickly as possible.
Thank you for your patience and understanding. We appreciate your feedback and are committed to improving our service and communication.
Best regards,
Aphelele
Tech5 Team
Tech5 Group's reply19 Jun 2024, 08:23
Official
Dear Client
We sincerely apologize for the frustrating experience you've had with Tech5 and Vumatel. We deeply regret the delays and lack of communication regarding the repair of your fibre break. Your satisfaction is extremely important to us, and we are disappointed to hear that we have not met your expectations after five years of being a happy client.
Could you please confirm if the issue has been resolved? If not, kindly provide us with your account details and email address so we can promptly address this matter and ensure it is resolved as quickly as possible.
Thank you for your patience and understanding. We appreciate your feedback and are committed to improving our service and communication.
Best regards,
Aphelele
Tech5 Team
We sincerely apologize for the frustrating experience you've had with Tech5 and Vumatel. We deeply regret the delays and lack of communication regarding the repair of your fibre break. Your satisfaction is extremely important to us, and we are disappointed to hear that we have not met your expectations after five years of being a happy client.
Could you please confirm if the issue has been resolved? If not, kindly provide us with your account details and email address so we can promptly address this matter and ensure it is resolved as quickly as possible.
Thank you for your patience and understanding. We appreciate your feedback and are committed to improving our service and communication.
Best regards,
Aphelele
Tech5 Team
Tech5 Group's replyOfficial
19 Jun 2024, 09:13Dear Mr Wessels
Once again we do apologize for the frustrating experience you've had however we have been made aware that our team has been actively communicating with Vumatel to resolve this issue. We are aware that a technician should be visiting you sometime this week to address the problem.
Once again we do apologize for the frustrating experience you've had however we have been made aware that our team has been actively communicating with Vumatel to resolve this issue. We are aware that a technician should be visiting you sometime this week to address the problem.
Tech5 Group's reply19 Jun 2024, 09:13
Official
Dear Mr Wessels
Once again we do apologize for the frustrating experience you've had however we have been made aware that our team has been actively communicating with Vumatel to resolve this issue. We are aware that a technician should be visiting you sometime this week to address the problem.
Once again we do apologize for the frustrating experience you've had however we have been made aware that our team has been actively communicating with Vumatel to resolve this issue. We are aware that a technician should be visiting you sometime this week to address the problem.