AW
ANELE W
1 reviews | Active since Aug 2024
12 Aug 2024, 19:14
Agent did not give me a Supervisor
Customer services was bad. I even requested for a Supervisor for numerous times I was not given a Supervisor. Agent did not provide me with an agent identification detail upon requesting numerous times. My issue was not resolved.
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Replies (1)
Tech5 Group's replyOfficial
13 Aug 2024, 17:00Dear Anele Wanda,
I hope this message finds you well.
I want to sincerely apologize for the experience you had with our service and any inconvenience it may have caused. We value your feedback and are committed to rectifying the situation and providing clarity on the issues you faced.
Firstly, the consultants you were communicating with were Kaid and Amanda. I understand your frustration in not being able to connect with a supervisor immediately, and I apologize for this oversight as they were unavailable at that point.
Our support manager did attempt to reach out to you and left a voicemail when they were unable to get through. We genuinely want to address your concerns and are here to assist you further.
Regarding the reactivation of your account, I would like to clarify that the delay was due to a late payment, which unfortunately incurred a penalty fee of R80. Our accounts team communicated this to you, and as per the terms of your contract, a fee is app**** if payments are late beyond a certain period.
To reactivate your account, we kindly request that the penalty/ reactivation fee of R80 be settled. We regret any inconvenience this may cause and hope this explanation brings clarity to the situation.
Please let us know how you would like to proceed, and if there is anything else we can do to assist you.
Thank you for your understanding and continued patience.
Kind regards,
Aphelele
Brand development & CRM
Tech5
I hope this message finds you well.
I want to sincerely apologize for the experience you had with our service and any inconvenience it may have caused. We value your feedback and are committed to rectifying the situation and providing clarity on the issues you faced.
Firstly, the consultants you were communicating with were Kaid and Amanda. I understand your frustration in not being able to connect with a supervisor immediately, and I apologize for this oversight as they were unavailable at that point.
Our support manager did attempt to reach out to you and left a voicemail when they were unable to get through. We genuinely want to address your concerns and are here to assist you further.
Regarding the reactivation of your account, I would like to clarify that the delay was due to a late payment, which unfortunately incurred a penalty fee of R80. Our accounts team communicated this to you, and as per the terms of your contract, a fee is app**** if payments are late beyond a certain period.
To reactivate your account, we kindly request that the penalty/ reactivation fee of R80 be settled. We regret any inconvenience this may cause and hope this explanation brings clarity to the situation.
Please let us know how you would like to proceed, and if there is anything else we can do to assist you.
Thank you for your understanding and continued patience.
Kind regards,
Aphelele
Brand development & CRM
Tech5
Tech5 Group's reply13 Aug 2024, 17:00
Official
Dear Anele Wanda,
I hope this message finds you well.
I want to sincerely apologize for the experience you had with our service and any inconvenience it may have caused. We value your feedback and are committed to rectifying the situation and providing clarity on the issues you faced.
Firstly, the consultants you were communicating with were Kaid and Amanda. I understand your frustration in not being able to connect with a supervisor immediately, and I apologize for this oversight as they were unavailable at that point.
Our support manager did attempt to reach out to you and left a voicemail when they were unable to get through. We genuinely want to address your concerns and are here to assist you further.
Regarding the reactivation of your account, I would like to clarify that the delay was due to a late payment, which unfortunately incurred a penalty fee of R80. Our accounts team communicated this to you, and as per the terms of your contract, a fee is app**** if payments are late beyond a certain period.
To reactivate your account, we kindly request that the penalty/ reactivation fee of R80 be settled. We regret any inconvenience this may cause and hope this explanation brings clarity to the situation.
Please let us know how you would like to proceed, and if there is anything else we can do to assist you.
Thank you for your understanding and continued patience.
Kind regards,
Aphelele
Brand development & CRM
Tech5
I hope this message finds you well.
I want to sincerely apologize for the experience you had with our service and any inconvenience it may have caused. We value your feedback and are committed to rectifying the situation and providing clarity on the issues you faced.
Firstly, the consultants you were communicating with were Kaid and Amanda. I understand your frustration in not being able to connect with a supervisor immediately, and I apologize for this oversight as they were unavailable at that point.
Our support manager did attempt to reach out to you and left a voicemail when they were unable to get through. We genuinely want to address your concerns and are here to assist you further.
Regarding the reactivation of your account, I would like to clarify that the delay was due to a late payment, which unfortunately incurred a penalty fee of R80. Our accounts team communicated this to you, and as per the terms of your contract, a fee is app**** if payments are late beyond a certain period.
To reactivate your account, we kindly request that the penalty/ reactivation fee of R80 be settled. We regret any inconvenience this may cause and hope this explanation brings clarity to the situation.
Please let us know how you would like to proceed, and if there is anything else we can do to assist you.
Thank you for your understanding and continued patience.
Kind regards,
Aphelele
Brand development & CRM
Tech5