Absolutely ******* service and clueless technicians

We had no internet for 5 days and all they kept telling us was we will have to speak to our seniors but they only come in on Monday. They just kept making us reconfigure our router and couldn't tell us what was wrong. Never gave any updates and we always had to chase up. Was told it was an issue with the fibre provider but they don't have a direct line to them and they were waiting for feedback. Finally I got hold of the fibre provider who told us they had sorted the issue and told Tech5 this, the fibre provider managed to sort it out in a few hours.

Tech5 support team has no clue what they are doing and I don't even know if any seniors even work there. We get told to do everything ourselves and nobody comes out to help.