Not a great service

My internet has been down since Saturday the 20th and after sending emails, text messages etc... No reply. A simple response as to what is going on would be appreciated. You mention on your web site. Www.techglobal.co.za that you offer after hours support - how do, us as your clients use that if your phones don't work as well as there is no email for technical support?!?! I decided to support your business as you offer a service I need - uncapped lte at a great price but I can't afford to be without internet as my job suffers. I look forward to your response either private or on this forum.