Long order time and poor communication.

I ordered a PS5 on the 28th of August, and as of today (7 September) the item still says "Order packaged". It took about a week to change to that from "Verifying payment". I only receive brief answers via email correspondence, with some suggesting my order is already on the way and others saying it has been escalated to the admin department. At no point has it sounded like there has been any concern surrounding the whereabouts of my order.

I hope to receive an update soon, as thus far it has been a terrible experience. A little more communication with consistent information would go a long way, instead of people not knowing where my order is.

If I don't receive tracking details soon I plan to request a refund much like some other reviewers have stated doing.