Refund my Debit

good day my name is Lebogang i did subscription with TBBMEDIA contact No: *** for the to deliver Newspaper at the gate every Sunday so it happen that lats year November they never Deliver anything from my two address on December 28-12-2019 the did a Debit Order of R62.00, for something they didn't deliver, on December o complain they told me they have excelled the matter today i phone spoke to Botle told me the something he's excelled asked for ref told is his name and date of TODAY which is (BOTLE-15-JANUARY-2020). I need you guys to help me close this account and they must refund me my money if they Debit This month they will pay me more than they think, i'm not happy at all . they made me hold on the phone then hang up on me while explaining to the no answer for the solution