Very bad service

I would like to share a very bad service with the company called the Best funeral plan. I submitted death claim last year on my daddy’s policy, at claim stage was told total opposite of what was told by the call centre agent when I called in to enquire about the status of the policy. I was told that my Father will be covered for R10 000. The explanation changed when I submitted the claim was told that he is covered for R5000 NOT R10000.I tried everything on my power last year trying to resolve the issue, I could not get assisted satisfactory, their staff seems to be very arrogant. I requested for the manager in different occasions they were forever on meetings was told will be contacted and it will be resolved by management even today except the consultant called to say they will try their level best to resolve the issue. The second issue I was informed that the policy had lapsed in different occasions whilst had sent the banking details, the consultant did confirm that banking details were received. It the company’s fault that they could not update banking details on the system. Despite their fault they had to deduct all the arrears on the claim which was not my fault. I want the best funeral pay back the R5000 & the arrears were deducted