CJ
Candice J
1 reviews | Active since Apr 2017
10 Nov 2020, 14:56
useless company
Clearly this people do not exist, Pep stores needs to stop selling there covers .people are paying there premiums every month for nothing, there contact details dont work, i feel sorry for my poor mother every day that is struggling with this people.JUST TO GET a REFERENCE TO PAY ON HER ACCOUNT SINCE THE ONE THEY SEND IS NO LONGER WORKING...I TOLD HER TO JUST PULL OUT AND GO TO A REGISTER INSTITUTION THAT IS recognize fsp...THIS I FEEL IS JUST FLY BY NIGHTS
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Replies (6)0
Replies (6)
The BEST Funeral Society (TBFS)'s replyOfficial
10 Nov 2020, 16:36Dear Candice,
We refer to your complaint dated 10 November 2020 and regret that the services provided did not meet your expectations.
Kindly note that our Complaints Officer will contact you in order to assist with the complaint. We apologise that you could not get through to our Call Centre Department and can assure you that The Best Funeral Society is a registered FSP.
We trust you find the aforementioned in order.
Kind Regards,
Complaints Department
We refer to your complaint dated 10 November 2020 and regret that the services provided did not meet your expectations.
Kindly note that our Complaints Officer will contact you in order to assist with the complaint. We apologise that you could not get through to our Call Centre Department and can assure you that The Best Funeral Society is a registered FSP.
We trust you find the aforementioned in order.
Kind Regards,
Complaints Department
The BEST Funeral Society (TBFS)'s reply10 Nov 2020, 16:36
Official
Dear Candice,
We refer to your complaint dated 10 November 2020 and regret that the services provided did not meet your expectations.
Kindly note that our Complaints Officer will contact you in order to assist with the complaint. We apologise that you could not get through to our Call Centre Department and can assure you that The Best Funeral Society is a registered FSP.
We trust you find the aforementioned in order.
Kind Regards,
Complaints Department
We refer to your complaint dated 10 November 2020 and regret that the services provided did not meet your expectations.
Kindly note that our Complaints Officer will contact you in order to assist with the complaint. We apologise that you could not get through to our Call Centre Department and can assure you that The Best Funeral Society is a registered FSP.
We trust you find the aforementioned in order.
Kind Regards,
Complaints Department
CJ
Candice J's updateReviewer Update
11 Nov 2020, 08:27Hi there you guys left a v/mail with a number that once again i could not get a hold of anyone ***,
CJ
Candice J's update11 Nov 2020, 08:27
Reviewer Update
Hi there you guys left a v/mail with a number that once again i could not get a hold of anyone ***,
The BEST Funeral Society (TBFS)'s replyOfficial
11 Nov 2020, 08:41Dear Candice,
We refer to your response provided.
We can confirm that our Complaints Officer has contacted you following your response in effort to assist you further.
Kind Regards,
Complaints Department
We refer to your response provided.
We can confirm that our Complaints Officer has contacted you following your response in effort to assist you further.
Kind Regards,
Complaints Department
The BEST Funeral Society (TBFS)'s reply11 Nov 2020, 08:41
Official
Dear Candice,
We refer to your response provided.
We can confirm that our Complaints Officer has contacted you following your response in effort to assist you further.
Kind Regards,
Complaints Department
We refer to your response provided.
We can confirm that our Complaints Officer has contacted you following your response in effort to assist you further.
Kind Regards,
Complaints Department
CJ
Candice J's updateReviewer Update
11 Nov 2020, 08:55I am not saying I was not called,I said i missed the call there for a vmail was left with a number *** when i called back there was no answer, i am available now so your Complaints officer can call now
CJ
Candice J's update11 Nov 2020, 08:55
Reviewer Update
I am not saying I was not called,I said i missed the call there for a vmail was left with a number *** when i called back there was no answer, i am available now so your Complaints officer can call now
CJ
Candice J's updateReviewer Update
11 Nov 2020, 09:02Can your complaints department call now, as i am also busy at work before it gets busy
CJ
Candice J's update11 Nov 2020, 09:02
Reviewer Update
Can your complaints department call now, as i am also busy at work before it gets busy
The BEST Funeral Society (TBFS)'s replyOfficial
11 Nov 2020, 09:36Dear Candice,
Previous correspondence has reference.
Kindly note that our Complaints Officer contacted you earlier this morning, to which you requested to be contacted after 5 minutes as you were preoccupied at the time. Our Officer attempted to contact you after 5 minutes however, to no avail.
Our Officer contacted you again, to which you answered and advised that you were still preoccupied at the time of the second call.
We can confirm that the pay at number was provided to you earlier this morning and trust you will accept our sincerest apology for any inconvenience caused.
Kind Regards,
Complaints Department.
Previous correspondence has reference.
Kindly note that our Complaints Officer contacted you earlier this morning, to which you requested to be contacted after 5 minutes as you were preoccupied at the time. Our Officer attempted to contact you after 5 minutes however, to no avail.
Our Officer contacted you again, to which you answered and advised that you were still preoccupied at the time of the second call.
We can confirm that the pay at number was provided to you earlier this morning and trust you will accept our sincerest apology for any inconvenience caused.
Kind Regards,
Complaints Department.
The BEST Funeral Society (TBFS)'s reply11 Nov 2020, 09:36
Official
Dear Candice,
Previous correspondence has reference.
Kindly note that our Complaints Officer contacted you earlier this morning, to which you requested to be contacted after 5 minutes as you were preoccupied at the time. Our Officer attempted to contact you after 5 minutes however, to no avail.
Our Officer contacted you again, to which you answered and advised that you were still preoccupied at the time of the second call.
We can confirm that the pay at number was provided to you earlier this morning and trust you will accept our sincerest apology for any inconvenience caused.
Kind Regards,
Complaints Department.
Previous correspondence has reference.
Kindly note that our Complaints Officer contacted you earlier this morning, to which you requested to be contacted after 5 minutes as you were preoccupied at the time. Our Officer attempted to contact you after 5 minutes however, to no avail.
Our Officer contacted you again, to which you answered and advised that you were still preoccupied at the time of the second call.
We can confirm that the pay at number was provided to you earlier this morning and trust you will accept our sincerest apology for any inconvenience caused.
Kind Regards,
Complaints Department.