UNFAIR TREATMENT AND SETTLEMENT. NO TAT CONSIDERED

I have been paying for a funeral policy since the beginning of 2016. I was employed at Hollard at that time.As an employee we could not comunicate directly with TBFS, hence, HR at Hollard was handling all the admin processess. In 2018, I asked for an increase in cover for my parents. HR at Hollard sent me the amendement form, which filled in and sent back to them. 4 Years later I buried my Father-in law recnetly( 14/01/2023) only to advised that Hollard had never updated details on my policy. This was an internal process between Hollard HR and TBFS offices. I am now still trying get this sorted, as no-one is ready to accept accountability here. I had requested an updated policy over and over and was told that it will be posted. Well, 4 years later and nothing has been done. My opinion to all, This is not a good company to have a policy with. In the same token, my sister in law is also insured with Hollard and has still not even been paid out yet. Her dad, my father in law has already been buried on Saturday (14/01/2023) already and yet we are still being pushed around by these comapnies. What a schlep, we supposed to have peace of mind when a Loved one passess and yet here we are. Stressed instead as we had to pay out of our personal monies here. All I can say is that I will escalate this matter to the highest possible level until our issues are resolved. GEORGE SCHARNECK ***