PN
Phokoane N
1 reviews | Active since Dec 2016
20 Jan 2021, 15:08
THE BEST FUNERAL SERVICES IS HORRIBLE AND THRY HIDE UNDER HOLLARD
Horrible service and really frustrating consultants. We claimed on the 8th of January and to date they haven’t paid out. We called them on the 15th and only then they told us of the missing affidavit has we not called when were they going to tell us? Today we went to their offices in Johannesburg: only telling us the claim is only being assessed, question is why don’t they communicate with it’s clients. It’s over 10 days since the claim and they don’t even trying to help us with the process instead they tell us there are too many claims they have to do “high volume claims” do they say the same when they get premiums.
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Replies (1)The BEST Funeral Society (TBFS)'s replyOfficial
20 Jan 2021, 16:41Dear Phokoane Nyama,
We refer to the complaint received and regret that the services provided did not meet your expectations.
Kindly note that one of our Consultants will contact you shortly, to obtain information pertaining to your claim in effort to assist and resolve this matter.
Kind Regards,
Complaints Team
We refer to the complaint received and regret that the services provided did not meet your expectations.
Kindly note that one of our Consultants will contact you shortly, to obtain information pertaining to your claim in effort to assist and resolve this matter.
Kind Regards,
Complaints Team
The BEST Funeral Society (TBFS)'s reply20 Jan 2021, 16:41
Official
Dear Phokoane Nyama,
We refer to the complaint received and regret that the services provided did not meet your expectations.
Kindly note that one of our Consultants will contact you shortly, to obtain information pertaining to your claim in effort to assist and resolve this matter.
Kind Regards,
Complaints Team
We refer to the complaint received and regret that the services provided did not meet your expectations.
Kindly note that one of our Consultants will contact you shortly, to obtain information pertaining to your claim in effort to assist and resolve this matter.
Kind Regards,
Complaints Team
