The baddest funeral service

March 2024 my employer put through a a request for debit order to be changed for the month of April 2024, this was done with the correct TAT as we had called and checked.

On the 4th of April i realised that the amount had not gonna off and advised her of this, she was in turn advised she called tbfs they cannot discussd any details with her because of POPI and and i will get a call back.

On the 8th recieved a call from TBFS who called and apologised for not bieng able to input change of details before time and that and this should not effect in any way should anything happen, she then advised of a double debit order in turn I advised her that as i will not be working i will not be able to afford it will try my best to make payment, after so the call was dropped.

These are my grievences and i feel my claim should be reconsirded and and may the call made by tbfs agent is listerned too.

If the payment for the 1 April 2024 had gone off i would still be within the 1 mouth grace period, yes i am aware 3 consecutive payments would have not gone off, but if TBFS agents adhered to thier TAT and uploading of information in time these outcome would be different, the process of my claim was a headache the service alone is the worse i do not even wish to continue another policy adminstrated by hollard ,assesors make empty promises to call and never do that, and have no accountability, i had to call 5 times to get decline letter, i requested policy wording but only received policy schedule.

Hollards needs to give they business to another adminstrator.

Please pull up call for the 8th and may the outcome be reconsiderd and i am taking this to other social media platforms.