PN
Phumla N
1 reviews | Active since Nov 2020
05 Nov 2020, 15:23
TBFS is a *****
Horrible service, my mom took a funeral policy with TBFS through PEP. She has been paying her premiums at PEP but yesterday she was told she can’t pay at PEP. We tried to call TBFS but their phones are not being answered.
Helpful (0)
Replies (3)0
Replies (3)
The BEST Funeral Society (TBFS)'s replyOfficial
05 Nov 2020, 15:28Dear Ms. Ngcobo,
We refer to your complaint received and regret that the services provided did not meet your expectations.
Kindly assist us with your contact details in order to obtain the necessary policy details to be in a better position to assist accordingly.
Please note that our Complaints Officer will also send you an email shortly.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
We refer to your complaint received and regret that the services provided did not meet your expectations.
Kindly assist us with your contact details in order to obtain the necessary policy details to be in a better position to assist accordingly.
Please note that our Complaints Officer will also send you an email shortly.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
The BEST Funeral Society (TBFS)'s reply05 Nov 2020, 15:28
Official
Dear Ms. Ngcobo,
We refer to your complaint received and regret that the services provided did not meet your expectations.
Kindly assist us with your contact details in order to obtain the necessary policy details to be in a better position to assist accordingly.
Please note that our Complaints Officer will also send you an email shortly.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
We refer to your complaint received and regret that the services provided did not meet your expectations.
Kindly assist us with your contact details in order to obtain the necessary policy details to be in a better position to assist accordingly.
Please note that our Complaints Officer will also send you an email shortly.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
The BEST Funeral Society (TBFS)'s replyOfficial
05 Nov 2020, 15:34Dear Ms. Ngcobo,
Previous correspondence has reference.
Kindly note that an email was sent on the email address furnished in your complaint however, has returned undelivered.
Please assist with your contact details or your mother's ID/Policy number in order for us to assist.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
Previous correspondence has reference.
Kindly note that an email was sent on the email address furnished in your complaint however, has returned undelivered.
Please assist with your contact details or your mother's ID/Policy number in order for us to assist.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
The BEST Funeral Society (TBFS)'s reply05 Nov 2020, 15:34
Official
Dear Ms. Ngcobo,
Previous correspondence has reference.
Kindly note that an email was sent on the email address furnished in your complaint however, has returned undelivered.
Please assist with your contact details or your mother's ID/Policy number in order for us to assist.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
Previous correspondence has reference.
Kindly note that an email was sent on the email address furnished in your complaint however, has returned undelivered.
Please assist with your contact details or your mother's ID/Policy number in order for us to assist.
We trust you find in order.
Kind Regards,
TBFS Complaints Team
The BEST Funeral Society (TBFS)'s replyOfficial
07 Nov 2020, 14:14Dear Ms. Ngcobo,
We acknowledge receipt of your response dated 05 November 2020.
Kindly note that our Complaints Officer will contact you on Monday, 09 November 2020 to assist accordingly.
Kind Regards,
TBFS Complaints Team
We acknowledge receipt of your response dated 05 November 2020.
Kindly note that our Complaints Officer will contact you on Monday, 09 November 2020 to assist accordingly.
Kind Regards,
TBFS Complaints Team
The BEST Funeral Society (TBFS)'s reply07 Nov 2020, 14:14
Official
Dear Ms. Ngcobo,
We acknowledge receipt of your response dated 05 November 2020.
Kindly note that our Complaints Officer will contact you on Monday, 09 November 2020 to assist accordingly.
Kind Regards,
TBFS Complaints Team
We acknowledge receipt of your response dated 05 November 2020.
Kindly note that our Complaints Officer will contact you on Monday, 09 November 2020 to assist accordingly.
Kind Regards,
TBFS Complaints Team