Pathetic Service🤬🤬🤬

I have a funeral insurance for my mother at this place for years now. Everything was fine all along until 2 months ago when I tried paying at pep they kept saying they unable to process the payment. Few days I spoke to a consultant which required for my mom to be around aswell which was understandable. The agent said everything will be fine provided I pay R192 today the 25th of November 2025. This morning I tried paying as usual at pep and to my surprise the same response was given. Next they gonna say the policy lapsed when it's an error on their side. I probably have to go to their offices but yet again they will want my mother to be with as she is the person insured. Should my policy lapse,TBFS will bury my mother whether they like it or not because as far as I'm concerned it's not an error on my side but theirs