TG
Tracey-Lee Grootboom
1 reviews | Active since Jun 2010
20 Oct 2020, 08:49
Horrid Customer Service
I submitted a claim to TBFS in May, it is now October - 5 months and still no response. I have to send follow up emails as they just don't seem to care. I submitted everything they requested in June, they called me a week later to ask me to send it and when i said I did they said they don't have it yet i received a response to my email. Their customer service is horrid to say the least.
Helpful (0)
Replies (3)0
Replies (3)
The BEST Funeral Society (TBFS)'s replyOfficial
20 Oct 2020, 10:10Good Day Tracey-Lee,
We refer to your complaint received and regret that the service provided did not meet your expectations. We acknowledge the concerns pertaining to your complaint and will investigate the matter further.
Kindly note that one of consultants will call you shortly in effort to assist you with your complaint.
Kind Regards,
Complaints Team
We refer to your complaint received and regret that the service provided did not meet your expectations. We acknowledge the concerns pertaining to your complaint and will investigate the matter further.
Kindly note that one of consultants will call you shortly in effort to assist you with your complaint.
Kind Regards,
Complaints Team
The BEST Funeral Society (TBFS)'s reply20 Oct 2020, 10:10
Official
Good Day Tracey-Lee,
We refer to your complaint received and regret that the service provided did not meet your expectations. We acknowledge the concerns pertaining to your complaint and will investigate the matter further.
Kindly note that one of consultants will call you shortly in effort to assist you with your complaint.
Kind Regards,
Complaints Team
We refer to your complaint received and regret that the service provided did not meet your expectations. We acknowledge the concerns pertaining to your complaint and will investigate the matter further.
Kindly note that one of consultants will call you shortly in effort to assist you with your complaint.
Kind Regards,
Complaints Team
TG
Tracey-Lee Grootboom's updateReviewer Update
21 Oct 2020, 08:34 So, yesterday (20 October) I wrote a review about the horrid service received from TBFS with regards to a claim logged in May 2020 and within minutes of posting my complaint I received a call from Thato Makhene from the complaints department at TBFS. She listened and said that all seems in order from my side and she will address the problem internally.
She then called me later the afternoon(same day) to say that she has spoken to the Claims Manager and that my claim has been approved and she will send me the proof of payment as soon as she receives it.
Last night I received a notification from my bank that the money has been paid.
This 5 star review is NOT for TBFS but for Thato Makhene for taking the time to look into my claim that was logged in May, she confirm that I have submitted all that is required and for her efforts to get the complaint resolved as speedily as she did – in all honesty from the service I have received from TBFS I did not think that this problem will be resolved in a matter of hours.
So THANK YOU Thato, for your great assistance, I really hope your superiors see this and reward you for great customer service. You truly are a gem to them. Thank you!
She then called me later the afternoon(same day) to say that she has spoken to the Claims Manager and that my claim has been approved and she will send me the proof of payment as soon as she receives it.
Last night I received a notification from my bank that the money has been paid.
This 5 star review is NOT for TBFS but for Thato Makhene for taking the time to look into my claim that was logged in May, she confirm that I have submitted all that is required and for her efforts to get the complaint resolved as speedily as she did – in all honesty from the service I have received from TBFS I did not think that this problem will be resolved in a matter of hours.
So THANK YOU Thato, for your great assistance, I really hope your superiors see this and reward you for great customer service. You truly are a gem to them. Thank you!
TG
Tracey-Lee Grootboom's update21 Oct 2020, 08:34
Reviewer Update
So, yesterday (20 October) I wrote a review about the horrid service received from TBFS with regards to a claim logged in May 2020 and within minutes of posting my complaint I received a call from Thato Makhene from the complaints department at TBFS. She listened and said that all seems in order from my side and she will address the problem internally.
She then called me later the afternoon(same day) to say that she has spoken to the Claims Manager and that my claim has been approved and she will send me the proof of payment as soon as she receives it.
Last night I received a notification from my bank that the money has been paid.
This 5 star review is NOT for TBFS but for Thato Makhene for taking the time to look into my claim that was logged in May, she confirm that I have submitted all that is required and for her efforts to get the complaint resolved as speedily as she did – in all honesty from the service I have received from TBFS I did not think that this problem will be resolved in a matter of hours.
So THANK YOU Thato, for your great assistance, I really hope your superiors see this and reward you for great customer service. You truly are a gem to them. Thank you!
She then called me later the afternoon(same day) to say that she has spoken to the Claims Manager and that my claim has been approved and she will send me the proof of payment as soon as she receives it.
Last night I received a notification from my bank that the money has been paid.
This 5 star review is NOT for TBFS but for Thato Makhene for taking the time to look into my claim that was logged in May, she confirm that I have submitted all that is required and for her efforts to get the complaint resolved as speedily as she did – in all honesty from the service I have received from TBFS I did not think that this problem will be resolved in a matter of hours.
So THANK YOU Thato, for your great assistance, I really hope your superiors see this and reward you for great customer service. You truly are a gem to them. Thank you!
The BEST Funeral Society (TBFS)'s replyOfficial
04 Nov 2020, 13:24Dear Ms. Abdulla, We refer to your Hello Peter review posted following the assistance provided by our Complaints Officer. We would like to thank you for the honest feedback received. We as TBFS value your thoughts and strive to provide the best customer experience possible. Kindly note that we have also addressed the concerns raised in your complaint with the relevant personnel in order to reduce the reoccurrence of similar natured complaints. Thank you again,
TBFS Management
TBFS Management
The BEST Funeral Society (TBFS)'s reply04 Nov 2020, 13:24
Official
Dear Ms. Abdulla, We refer to your Hello Peter review posted following the assistance provided by our Complaints Officer. We would like to thank you for the honest feedback received. We as TBFS value your thoughts and strive to provide the best customer experience possible. Kindly note that we have also addressed the concerns raised in your complaint with the relevant personnel in order to reduce the reoccurrence of similar natured complaints. Thank you again,
TBFS Management
TBFS Management