Horrible service

I took a policy back in 2014 when I was working for Hollard. Paid my monthly premiums via debit order till Feb 2020 when my UIF benefits were depleted as I was retrenched. I had 2 outstanding premiums but there after I kept making cash payments via cash at Pick n Pay or using Pay@ service. Couple of months I called to check the status of my policy and it was still active. End of October I tried making a cash payment at Pick n Pay but it couldn't go through. I then called the call centre and was informed that my policy has lapsed. Very surprising that I did not get any communication. I was advised that my policy will be reinstated as of August 2020 as I still made payments even after the lapsed date. I have been trying to call since last week but no success. What a horrible service. I'm very disappointed with this company ☹️