Fix this and remove me off debit order payment

I guess this is the only platform that we have to complain on in order for things to be resolved. 1st of August my debit order was suppose to go off double debit order did not go off but I made 2xpay@ payments on the 2nd. 1st of September double debit order went off was surprised as to why the I emailed your complaint department no one has gotten back to me. Please note that your policy premiums have been bouncing from your bank every time we try and debit and as per premium t&cs we debit double the following month to keep the policy up to date and you have been owing more than 2 premiums since May of 2023

So the policy debits as per the outstanding premiums reconciled.

Best Regards Kutlwano Matseke CommCentre Agent This is the response I got from the other email. I went through my bank statement as per the date mentioned ans I responded I was going through my bank statements since the month you meantioned I am still awaiting my statement.

1st May - Debit order R353 1st June Debit order R706 because of the May debit order dispute 1st July Debit order R353 2nd August made 2 pay@ of R3***2 because of the July Debit order dispute 1 September Debit order R706 ******* This is where my question is why? I am still awaiting a statement I called request to speak to the person that I have been in communication with and was told she is not at her desk. I asked to be transferred to complaint department and I was told they will get back to me. The only thing I was send I payments that bounced but nowhere did they send me my payment history.