WM
Wandes M
1 reviews | Active since Sept 2020
04 Sept 2020, 15:18
Death claim
My claim has been sent 4 weeks ago. I'm still waiting for settlement. They don't communicate, the service is so bad. I sent many follow up emails no reply. It's so frustrating.
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The BEST Funeral Society (TBFS)'s replyOfficial
04 Sept 2020, 16:54Dear Madam,
We refer to your complaint dated 04 September 2020 and regret that the service provided did not meet your expectations.
As discussed in our telephonic conversation held earlier today, our Complaints Officer will investigate further in effort to resolve your complaint.
An acknowledgment of complaint will also be sent to you via email.
We trust you find the aforementioned in order and apologise for the inconvenience caused.
Kind Regards,
Complaints Department.
We refer to your complaint dated 04 September 2020 and regret that the service provided did not meet your expectations.
As discussed in our telephonic conversation held earlier today, our Complaints Officer will investigate further in effort to resolve your complaint.
An acknowledgment of complaint will also be sent to you via email.
We trust you find the aforementioned in order and apologise for the inconvenience caused.
Kind Regards,
Complaints Department.
The BEST Funeral Society (TBFS)'s reply04 Sept 2020, 16:54
Official
Dear Madam,
We refer to your complaint dated 04 September 2020 and regret that the service provided did not meet your expectations.
As discussed in our telephonic conversation held earlier today, our Complaints Officer will investigate further in effort to resolve your complaint.
An acknowledgment of complaint will also be sent to you via email.
We trust you find the aforementioned in order and apologise for the inconvenience caused.
Kind Regards,
Complaints Department.
We refer to your complaint dated 04 September 2020 and regret that the service provided did not meet your expectations.
As discussed in our telephonic conversation held earlier today, our Complaints Officer will investigate further in effort to resolve your complaint.
An acknowledgment of complaint will also be sent to you via email.
We trust you find the aforementioned in order and apologise for the inconvenience caused.
Kind Regards,
Complaints Department.